Frequently Asked Questions
Everything you need to know about your high-fidelity experience.
How are vinyl records packaged for shipping?
We use heavy-duty, double-walled corrugated cardboard mailers with reinforced corners and extra padding to ensure your records arrive in pristine, warp-free condition.
What is the return policy for opened electronics?
Turntables and audio equipment can be returned within 30 days of delivery. Please note that opened items must be in original packaging and may be subject to a restocking fee.
Do you offer international shipping for high-end audio gear?
Yes, we ship our entire catalog worldwide. Shipping rates and delivery times are calculated at checkout based on the weight of the equipment and your destination.
How do you verify the quality of vintage or pre-owned records?
Every pre-owned record undergoes a professional ultrasonic cleaning and is visually graded using the Goldmine Standard before being play-tested for audio clarity.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. For premium audio setups, we also offer interest-free financing through Klarna and Affirm.
Does my turntable come with a manufacturer warranty?
Yes, all new electronics and turntables sold by Rock and Soul Records include a full manufacturer's warranty, typically ranging from one to three years depending on the brand.